Getting Support

Getting Support

At Protege AI, we understand the importance of timely assistance to ensure the smooth operation of your legal content review processes. We offer multiple channels for you to reach out to our support team:

1. Email Support: For formal inquiries, detailed explanations, or any assistance you may need, you can reach us via email at [email protected]. Our support team monitors this inbox closely and strives to respond promptly to all queries.

2. Slack Channel Support: We also provide support to enterprise clients through a shared Slack channel. During onboarding, we offer to set up a joint channel shared across your organization and ours for rapid collaboration.

When reaching out for support, please provide as much detail as possible regarding the issue you're facing. This could include screenshots, error messages, or steps to reproduce the problem. The more information you provide, the more accurately we can assist you.

Our support team operates during Pacific time business hours, and we strive to address all inquiries in a timely manner. If you encounter an urgent issue outside of our regular support hours, please send an email marked urgent in the subject to [email protected]. We'll do our best to prioritize your request.

We're committed to ensuring your experience with Protege AI is seamless and productive. Don't hesitate to reach out whenever you need assistance – we're here to help!